Returns & Exchange
Hassle-free returns for your peace of mind
Our Return Policy
We want you to love your DuchCollections bag. If you're not completely satisfied, we're here to help.
30-Day Returns
Return within 30 days of delivery for a full refund
Free Returns
We cover return shipping costs within Australia
Easy Process
Simple online return request with prepaid label
Return Eligibility
Eligible for Return
- Unused items in original condition
- Items with all original tags attached
- Items in original packaging
- Items returned within 30 days
Not Eligible for Return
- Items marked as "Final Sale"
- Personalized or monogrammed items
- Items with signs of wear or use
- Items without original tags
How to Return
Contact Us
Email us at returns@duchcollections.com with your order number and reason for return. We'll respond within 24 hours.
Receive Return Label
Once approved, we'll email you a prepaid return shipping label. Print the label and attach it to your package.
Pack Your Item
Place the item in its original packaging with all tags attached. Include any accessories that came with the product.
Drop Off
Drop your package at any Australia Post location. Keep your receipt as proof of postage.
Refund Information
Refund Method
Refunded to your original payment method
Processing Time
5-10 business days after we receive your return
Confirmation
You'll receive an email when your refund is processed
Exchanges
Want a different colour or style? We're happy to help with exchanges.
- Contact us with your order number and the item you'd like instead
- Exchanges are subject to availability
- If the new item costs more, you'll pay the difference
- If the new item costs less, we'll refund the difference
- Exchange shipping is free within Australia
For the fastest service, we recommend returning your item for a refund and placing a new order.
Received a Damaged or Defective Item?
We're sorry if your order arrived damaged. Please contact us within 48 hours of delivery with:
- Your order number
- Photos of the damage
- Description of the issue
We'll arrange a free replacement or full refund immediately.